Among 6 Kaiser Nor Cal hospitals ranked as nation’s Top Hospitals by The Leapfrog Group

By Antonia Ehlers, PR & Media Relations, Kaiser Permanente Northern California

Six Kaiser Permanente Northern California hospitals are among the top hospitals in the nation for providing safe, high-quality patient care, according to the Leapfrog Group’s 2024 Top Hospital award.

The highest-performing hospitals on the Leapfrog Hospital Survey are recognized annually with the prestigious Leapfrog Top Hospital award, considered one of the most elite and competitive honors a hospital can receive. In 2024, only 134 hospitals nationwide, or less than 6% of the nearly 2,400 eligible hospitals, were recognized.

The six Kaiser Permanente Northern California hospitals to receive the award include: Antioch, Manteca, Modesto, San Jose, San Rafael and South San Francisco. The Leapfrog Group also recently recognized 14 Kaiser Permanente Northern California hospitals with an “A” rating for patient safety.

Kaiser Foundation Hospital Antioch was recognized as a Top Teaching Hospital.

View this hospital’s full score.

View this hospital’s Leapfrog Hospital Survey Results

“Our hospitals are recognized consistently as among the best in the nation for providing safe, equitable, high-quality patient care, which is a top priority for our care teams and the staff and employees who support them,” said Carrie Owen Plietz, FACHE, president of Kaiser Permanente’s Northern California region. “Focusing on safety and quality enhances clinical outcomes and supports our patients’ journey toward improved health.”

Only 29 California hospitals received the Leapfrog Top Hospital award. Kaiser Permanente Northern California’s 6 hospitals represent more than 20% that were recognized.

The Leapfrog Top Hospital award is based on excellence in upholding quality standards across several areas of patient care including staffing, hand hygiene, infection rates, practices for safer surgery, maternity care, and error prevention. Hospitals must have also received an “A” Leapfrog Hospital Safety Grade in the most recent round of scoring to be eligible for the Top Hospital award. 

“This recognition reflects the dedication of our highly trained clinical teams who provide exceptional quality care with compassion,” said Maria Ansari, MD, FACC, chief executive officer and executive director of The Permanente Medical Group. “Kaiser Permanente continues to be ranked among the best for providing high-quality care, focusing on the overall health and well-being of those we serve.”

The annual Top Hospital award is given to both teaching and general medical centers. Kaiser Permanente Antioch, San Jose, and South San Francisco are named top teaching hospitals and Kaiser Permanente Manteca, Modesto, and San Rafael are named top general hospitals.

The Leapfrog Group is an independent national nonprofit run by employers and other large purchasers of health care benefits. It is an independent advocacy group working with a broad range of partners, including hospitals and insurers.

Allen D. Payton contributed to this report.

To further enhance state’s preparedness and accelerate ongoing cross-agency response efforts following spread of Avian influenza A (H5N1) in 16 states, including California and outside the Central Valley,

“To date, no person-to-person spread of Bird Flu has been detected in California and nearly all infected individuals had exposure to infected cattle.”

Sacramento, California – December 18, 2024 – Governor Gavin Newsom today proclaimed a State of Emergency to streamline and expedite the state’s response to Avian influenza A (H5N1), commonly known as “Bird Flu.” This action comes as cases were detected in dairy cows on farms in Southern California, signaling the need to further expand monitoring and build on the coordinated statewide approach to contain and mitigate the spread of the virus. The virus has spread in 16 states among dairy cattle, following its first confirmed detection in Texas and Kansas in March 2024.

To date, no person-to-person spread of Bird Flu has been detected in California and nearly all infected individuals had exposure to infected cattle. California has already established the largest testing and monitoring system in the nation to respond to the outbreak.

This emergency proclamation will provide state and local agencies with additional flexibility around staffing, contracting, and other rules to support California’s evolving response. 

“This proclamation is a targeted action to ensure government agencies have the resources and flexibility they need to respond quickly to this outbreak. Building on California’s testing and monitoring system — the largest in the nation — we are committed to further protecting public health, supporting our agriculture industry, and ensuring that Californians have access to accurate, up-to-date information. While the risk to the public remains low, we will continue to take all necessary steps to prevent the spread of this virus,” said Newsom.

Ongoing efforts to prevent spread and serious infection

California has mobilized a comprehensive cross-agency response to Bird Flu in dairy cattle and poultry farms to minimize farm worker exposures, reduce raw dairy product contamination, and mitigate the spread of the virus. The state has enlisted local, state, and federal government technical and operational expertise to support all facets of the response; worked to educate the public, health professionals, employers, and workers on prevention and control measures to reduce the risk of exposure to Bird Flu; provided comprehensive information for employers and workers on personal protective equipment (PPE) requirements; and distributed millions of pieces of PPE to high-risk workers at dairy farms. 

Through coordinated public awareness efforts between the California Department of Public Health (CDPH), the California Department of Food and Agriculture (CDFA), California Office of Emergency Services (CalOES), and other agencies, the state is leading a cross-agency response that includes timely public updates, multilingual outreach to dairy and poultry workers, targeted social media efforts to promote preventive practices, online and printed resources for the public, and media interviews to keep Californians informed. Additionally, the state is ensuring that agriculture workers have access to additional doses of seasonal flu vaccine from the Centers for Disease Control and Prevention (CDC) to reduce concurrent flu risks.

Officials have also been working in close collaboration with the Centers for Disease Control, the U.S. Food and Drug Administration, the U.S.  Department of Agriculture, and local health and agricultural officials, as part of a whole-of-government effort to coordinate, implement, and ensure timely surveillance and investigation of potential cases of Bird Flu.

Bird flu in the United States

Bird Flu was first detected in the United States in the wild bird population in South Carolina in January 2022, and in the wild bird population in California in July 2022. On March 25, 2024, an outbreak of Bird Flu in dairy cows was first reported in Texas and Kansas, and CDFA took immediate action to monitor for Bird Flu infections in California herds. Since then, there have been 61 total reported confirmed cases of Bird Flu infection in humans across seven states, including 34 reported human cases in California.

On August 30, 2024, following its detection in 13 other states, Bird Flu was confirmed in a dairy cow in Central California, and the California Department of Public Health immediately activated its Medical Health Coordination Center. 

See Gov. Newsom’s Proclamation of a State of Emergency.

By Antonia Ehlers, PR and Media Relations, Kaiser Permanente Northern California

At the Kaiser Permanente Antioch Medical Center, geriatric patients have an integrated team of health care providers who care for their physical, spiritual and emotional needs.

 The hospital recently received the Level 1 – Comprehensive Excellence Geriatric Surgery Verification (GSV) from the American College of Surgeons (ACS). The program uses evidence-based standards to help improve surgical care and outcomes for patients 75 years and older.

Kaiser Permanente Antioch is the 12th hospital in the United States to receive this verification.  Kaiser Permanente Northern California has four other hospitals that have achieved this designation: Richmond, Walnut Creek, Oakland and Fresno. The Kaiser Permanente Fresno Medical Center was one of the nation’s first hospitals to achieve verification in 2021.

“The American College of Surgeons has a long history of encouraging the use of evidence-based best practices to improve care of patients who need surgery,” said Kaiser Permanente Antioch Medical Center Physician in Chief Sharon Mowat, MD. “Our team has invested a tremendous amount of time and effort into improving our patients’ care before and after surgeries.”

Baby Boomers (those born between 1946 and 1964) are living longer than any generation before them. By the year 2050, senior citizens will represent 22% of the U.S. population. Anita Chiu, MD, serves dual roles as Kaiser Permanente Antioch’s geriatric surgery director and one of three Northern California geriatric surgery physician leads.

“Frail, older individuals are more likely to have complications, and they may have a different outlook on what matters most to them after a surgery,” she said. “The Geriatric Surgery Verification Program was designed to make the communication between surgeons and patients more focused on the goals of the individual.”  

Geriatric-friendly patient rooms support elderly patients with their recovery. For example, special windows help them to tell the difference between day and night. Large clocks, non-slip floors, contrasting wall and floor colors, and handrails also help patients while they recover. Proper nutrition and hydration are extremely important, so the geriatric care team makes sure that patients are properly nourished before and after their surgeries.

A dedicated health care team

Chiu runs the hospital’s program with Geriatric Surgery Coordinator Ali Gratny, RN, and Regional Physician Lead Hemant Keny, MD.

“Older adults are a special population with unique and often complex needs – physiologically and socially,” Keny said. “Sometimes, the best advances in geriatric health care involve the warmth of human connection and interdisciplinary teamwork.”

Chiu was recognized as a national expert at implementing geriatric surgery quality programs, and she was asked by the ACS to join the GSV Education and Informatics Task Force. Keny was asked to join the GSV Leadership Committee.

For every surgery involving an elderly patient, a multi-disciplinary team discuss how the surgery will affect the patient’s overall quality of life. Patients undergoing elective surgeries are evaluated by geriatricians. High-risk patients are reviewed by a multi-specialty team of physicians who discuss vulnerabilities and make recommendations. Final decisions are made by patients and their families.

“The Senior Surgical Care Program at Kaiser Permanente is special because it breaks down some of the traditional silos of health care in order to provide our patients with the very best patient-centered care,” said Gratny, the hospital’s geriatric surgery coordinator. “We work together to identify the strengths of the patient and their support system, as well as their vulnerabilities. This holistic approach to health care is uniquely valuable.”

Earns an “A” for limiting patient injuries, reducing medical errors, and preventing infections, according to The Leapfrog Group

By Antonia Ehlers, PR and Media Relations, Kaiser Permanente Northern California

Antioch, CA – Kaiser Permanente Antioch is being recognized as among the safest in the nation for patient care, according to The Leapfrog Group’s biannual Hospital Safety Grades report.

Leapfrog reviews hospital clinical data and assigns hospitals grades based on approximately two dozen safety measures that analyze patient injuries, medical and medication errors, and infections. Kaiser Permanente Antioch is recognized with an “A” grade for patient safety.

“We putpatient safety at the forefront of everything we do,” said Kaiser Permanente Diablo Senior Vice President and Area Manager Pam Galley. “This recognition highlights the safe, high-quality care our physicians, nurses and staff provide every day to our members and patients.”

This fall, 14 Kaiser Permanente hospitals in Northern California received A grades from Leapfrog, including: Antioch, Fresno, Manteca, Modesto, Oakland, Roseville, San Francisco, San Jose, San Leandro, San Rafael, Santa Clara, Santa Rosa, South Sacramento, and South San Francisco.

“Being among the top hospitals in the nation for patient safety is part of Kaiser Permanente’s commitment to provide safe care that improves the overall health and well-being of our members and patients,” said Kaiser Permanente Antioch Physician in Chief Sharon Mowat, MD. “Our dedicated clinical teams are focused on keeping our patients and members safe in a warm and welcoming environment.”

The Leapfrog Group assigns letter grades to nearly 3,000 hospitals throughout the United States. The grades are updated twice annually, in the fall and spring.

More than 60% of Kaiser Permanente Northern California hospitals received an A grade. In California overall, only about 30% of the state’s hospitals earned this top grade.

The Leapfrog Group, an independent national nonprofit run by employers and other large purchasers of health benefits, released its Hospital Safety Gradesafter examining publicly available data on patient injuries, medical and medication errors, and infections at U.S. hospitals. The report includes data collected by national health care organizations, including the Centers for Disease Control and Prevention and the U.S. Department of Health and Human Services. Scores are calculated based on more than two dozen publicly available measures, and hospitals are then assigned A, B, C, D or F grades for their safety records. The grades are released as a free resource to help patients and their families make informed health care decisions.

Kaiser Permanente is one of America’s leading integrated health care providers and serves 12.5 million members. Nationally, 24 of the 39 Kaiser Permanente hospitals that were eligible for a grade, more than 60% percent, received a Leapfrog Safety A grade. In contrast, approximately 30% of the nation’s hospitals received an A rating.

For complete details on Kaiser Antioch’s grade click, here and for more information and a complete list of the hospital safety grades, visit Leapfrog.

By Christeen Tilenius

According to “Mental Health America” in 2024, one in four adults with mental distress couldn’t get help because they couldn’t afford it. In hopes of helping people in Antioch to be able to afford help with their mental health if they want it, I am sharing this information with you.

I sadly had a friend who could not afford to get the help they needed with their anxiety and self-medicated themselves with alcohol to numb it. They died young after being run over by a car while walking in the middle of a busy road at night while drunk. I always wondered if they wouldn’t have turned to alcohol, and died young if they had been able to get the help they needed with their anxiety.

We often write-off our anxiety as stress and call it “normal”, as if there is no way to escape our discomfort due to the day and age we live in. There is a difference between stress and anxiety just as there is a difference between getting sad and having depression. Most importantly, we can help ourselves to start to feel better regardless of what we call our emotional discomfort.

It is obvious that we are injured when we have a broken leg and can just barely limp along with a cast on crutches. It is easy for all people to see when someone has a broken leg, but sometimes only we know if we are hurting emotionally. When we have a broken dream, promise, relationship or heart, regrets that won’t leave us alone or failures that continue to haunt us, we can feel just as hurt or worse than if we had a broken leg.

An analysis appearing in 2011 in the journal Psychiatric Times reports that up until that year over 20 studies had examined brain changes after therapy for depression, anxiety disorders, obsessive-compulsive and related disorders, and trauma disorders like PTSD; all found that therapy changes the brain as much as psychiatric medication. Please note that I am not in any way telling people who need medication to not take it.

There are local mental health therapists, who take various types of health insurance, provide free services and sliding scale services to help people to cope regardless of their income levels. If time is a stressor, you may be able to find a therapist who can help you with regular phone calls or telehealth meetings. California State Licensed therapists go through 8+ years of college education in order to practice in the state of California, often a testament to their desire to help you feel better. In closing, please remember that all people experience challenges at points in their lives and there is no shame in asking for help.

Here is the contact information for some of the free, low-cost, sliding scale therapy services and crisis hotlines available to Antioch, California residents:

1) Mental Health Services for Adults & Caregivers

www.cchealth.org/get-care/mental-health

Contra Costa Health Services (CCHS) – Behavioral Health Services (BHS)

Call the 24/7 ACCESS Line at 1-888-678-7277

2) Brighter Beginnings Family Health Clinic Antioch Behavioral Therapy

www.brighter-beginnings.org

3505 Lone Tree Way, Antioch, CA 94509, (925) 303-4780

3) Lifelong East Oakland Health Center

https://lifelongmedical.org/

10700 MacArthur Blvd., Oakland, CA 94605, (510) 981-4100

4) Mobile Therapy by God’s Love Outreach Ministries (GLOM)

www.godsloveoutreach.com, (925) 999-4119

5) YWCA Contra Costa/Sacramento

www.ywcaccc.org

1320 Arnold Drive, Suite 170, Martinez, CA 94553, 925-372-4213 ext. 123

6) Community Clinic Psychotherapy Services

https://tpi-berkeley.org/

2232 Carleton Street Berkeley, California, 94704, (510) 548-2250

7) Center for Psychotherapy

cfp@centerforpsych.org

509 W 10th Street, Antioch, CA 94509, (925) 777-9540

8) Community Health for Asian Americans

https://chaaweb.org/

3727 Sunset Lane, Antioch, CA 94509, (925) 778-1667

9) The Crisis Center’s Crisis Lines

Provide crisis and suicide intervention, emotional support, counseling and resource information for Contra Costa County. This program provides 24/7 Support via Call or Text. If you are in a crisis and need help immediately, please call 211 or 800-833-2900 or text ‘‘HOPE” to 20121 now. Doing so will quickly put you in touch with one of the program’s call specialists.

10) National Domestic Violence Hotline

www.thehotline.org

1 (800) 799-7233 or text START to 88788

NOTE: In an emergency dial 911

High rating reflects the expert medicine, seamless care and outstanding service provided to Kaiser’s 1.4 million Medicare Advantage members

By Antonia Ehlers, PR and Media Relations, Kaiser Permanente Northern California

OAKLAND, CA — Kaiser Permanente’s Medicare health plan in California is rated among the best in the state for providing high-quality, seamless care, and outstanding service to its 1.4 million Medicare Advantage members.

This year, the Kaiser Permanente Medicare health plan in California received 4.5 out of 5 stars, according to the Centers for Medicare & Medicaid Services (CMS) 2025 Star Ratings. In addition, the Kaiser Permanente Medicare health plan in California is tied for the highest star rating in the state.

“These ratings demonstrate our commitment to providing high-quality care and exceptional service to all of our Northern California members, including our Medicare Advantage members,” said Carrie Owen Plietz, FACHE, president of Kaiser Permanente’s Northern California region. “Kaiser Permanente is routinely recognized as being among the nation’s best for improving the health and well-being of our members and patients.”

The Kaiser Permanente Medicare health plan in California has been highly rated – with mostly 4.5 and 5 star ratings – for the past 15 years.

“Our clinicians work together across all specialties to ensure personalized, high-quality care for our patients,” said Maria Ansari, MD, FACC, CEO and executive director of The Permanente Medical Group. “The CMS Star Ratings, along with our nation-leading NCQA ratings, demonstrate the commitment of our physicians and care teams to provide all of our patients with the exceptional and compassionate care they need to live long, healthy lives.”

Ratings reflect high-quality care and service

Every year, CMS publishes Medicare Advantage (Part C) and Medicare prescription drug plan (Part D) ratings. The ratings offer consumers a way to compare the quality of Medicare plans.

To develop the ratings, CMS considers many areas of care and service. For example, it looks at how well health plans keep members healthy and manage their chronic conditions. CMS also considers patient experiences, customer service, patient access, and pharmacy services.

Kaiser Permanente provides care to more than 1.9 million Medicare members in 8 states and the District of Columbia.

Northern and Southern California are rated together as one contract with CMS. Kaiser Permanente’s Dual Eligible-Special Needs Plan (D-SNP) H-contract (H8794) began in California on January 1, 2024, and is too new to be measured for the 2025 Star Ratings. It will be eligible beginning with the 2026 Star Ratings if the contract has sufficient enrollees and measures rated.

Ongoing recognition for Kaiser Permanente’s health plans

The National Committee for Quality Assurance (NCQA) also recently ranked Kaiser Permanente Northern California’s health plans as the highest rated in California – and among the highest in the nation – for providing expert, coordinated care, and exceptional service.

Kaiser Permanente’s Medicare and commercial health plans in Northern California each received 4.5 out of 5 stars, according to NCQA’s 2024 Health Plan Ratings. This was the ninth ratings period that Kaiser Permanente Northern California was the highest-rated plan in the region and among the highest in the country. Nationally, only 8% of the health plans are rated 4.5 stars or higher.

NCQA also ranked Kaiser Permanente Northern California health plans as best in the state for overall treatment, prevention, equity, and patient experience.

Enrolling in a Kaiser Permanente Medicare Health Plan

Medicare’s annual enrollment period for all 2025 Medicare health plans begins on October 15 and runs through December 7, 2024.

Medicare beneficiaries can learn more about the CMS’ star ratings and Kaiser Permanente’s Medicare health plans by visiting kp.org/medicarestars.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve more than 12.5 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. For more information, go to about.kp.org. 

Application period for Kaiser Permanente’s Community Health Care Program opens Nov. 1st

By Antonia Ehlers, PR and Media Relations, Kaiser Permanente Northern California

Many low-income Californians make too much money to qualify for Medi-Cal, but they’re unable to get affordable health coverage anywhere else. Kaiser Permanente’s Community Health Care Program (CHCP) was designed with them in mind.

The Kaiser Permanente CHCP provides comprehensive, affordable health care coverage for qualified low-income adults and children in California who don’t have access to other public or private health coverage.

Open enrollment for CHCP is Nov. 1, 2024, through Jan. 31, 2025.

Eligible Californians receive comprehensive health coverage from Kaiser Permanente including preventive services, without paying a monthly premium. They also don’t pay copays or out-of-pocket costs for most care at Kaiser Permanente facilities.

“Even with the expansion of Medi-Cal in 2024, too many Californians remain uninsured,” said Yvette Radford, vice president, External and Community Affairs, Kaiser Permanente Northern California. “The Community Health Care Program helps address this gap, providing Kaiser Permanente’s high-quality care and coverage to eligible Californians in our service areas.”

Who is eligible for the Community Health Care Program?

The program is designed for applicants who meet the following criteria:
• total household annual income of no more than 3 times the federal poverty level (Example: up to $45,180 for an individual or up to $93,600 for a family of 4 in 2024)
• not eligible for any other health coverage, including Medi-Cal, Medicare, a job-based health plan, or Covered California
• must live in a Kaiser Permanente California service area

Individuals do not have to be U.S. citizens to qualify. Applications must be submitted by January 31, 2025.

How to apply

As of November 1, you can apply online at www.kp.org/chcp. Click the “apply now” button at the top of the website for a link to the application. If you need assistance, click the “get help” button for a list of community agencies that can provide help, or call Kaiser Permanente Member Services at 1-800-464-4000 (TTY 711).