Sutter Delta Medical Center earns an “A” – the only hospital in Contra Costa County to do so

By Monique Binkley Smith, Manager, Media Relations, Sutter Health 

Fifteen Sutter hospitals earned an “A” Hospital Safety Grade from The Leapfrog Group, an independent national nonprofit focused on patient safety. This recognition is awarded to hospitals for their exceptional performance in patient safety and quality of care.

“This achievement reflects our unwavering commitment to patient safety and quality care,” said Dr. William Isenberg, chief medical and quality officer at Sutter Health. “Earning an ‘A’ grade is a testament to the dedication of our teams and their focus on delivering the safest possible care for our communities. This recognition reflects the trust our patients place in us and our shared commitment to creating safer, healthier neighborhoods across California.”

Hospitals that did not receive an “A” grade have established workplans to improve performance in the next evaluation cycle, drawing on best practices from Sutter hospitals that have consistently earned “A” grades.

Locally, Sutter Delta Medical Center in Antioch earned an “A” grade for safe patient care –the only hospital in Contra Costa County to do so.

“Earning an ‘A’ from The Leapfrog Group is a tremendous honor for Sutter Delta Medical Center — and even more meaningful because we are the only hospital in Contra Costa County to achieve this distinction for Fall 2025,” said Trevor Brand, CEO. “This recognition reflects the relentless dedication of our entire team to put patient safety at the heart of every decision and every interaction. Our community trusts us with their health, and we embrace that responsibility with a commitment to excellence today and a vision for even safer, higher-quality care tomorrow.”

Commitment to Safety

As a high-reliability organization, Sutter promotes a culture of safety in which everyone is empowered to speak up about potential safety concerns. Being high-reliability is more than a process — it’s a promise to make care safer and more consistent for every patient, every time. Efforts around this work include:

• The launch of Sutter Safe Care in 2018. The program kicked off Sutter’s journey to becoming a high-reliability organization, with comprehensive training of over 65,000 leaders, physicians, advanced practice clinicians and staff.
• Targeted training to onboard new leaders, employees and physicians, to ensure everyone adopts Sutter Safe Care’s high-reliability behaviors and key practices.
• A reliability coach program empowering frontline staff to support their peers with high-reliability behaviors. Currently, there are over 1,100 frontline reliability coaches across Sutter Health, and participation in the program continues to grow, year over year.

Leapfrog assigns an “A,” “B,” “C,” “D” or “F” grade to general hospitals across the country based on more than 30 measures of errors, accidents, injuries and infections as well as the systems hospitals have in place to prevent them.

The Leapfrog Hospital Safety Grade stands as the only hospital ratings program focused solely on preventable medical errors, infections and injuries. The program is peer-reviewed, fully transparent and free to the public. Grades are updated twice annually, in the fall and spring.

To explore full grade details, visit HospitalSafetyGrade.org.

Sutter hospital campuses earning an “A” grade include:

• Sutter Delta Medical Center (improved from “B” in Spring)
• Sutter’s Alta Bates Summit Medical Center – Summit Campus
• Sutter Amador Hospital
• Sutter Auburn Faith Hospital
• Sutter’s CPMC – Mission Bernal Campus
• Sutter Davis Hospital
• Sutter’s Eden Medical Center
• Sutter Medical Center, Sacramento
• Sutter’s Memorial Hospital Los Banos
• Sutter’s Mills-Peninsula Medical Center
• Sutter’s Novato Community Hospital
• Sutter Roseville Medical Center
• Sutter Santa Rosa Regional Hospital
• Sutter Solano Medical Center
• Sutter Tracy Community Hospital

Sutter hospital campuses earning a “B” grade include:

• Sutter’s Alta Bates Summit Medical Center – Alta Bates Campus
• Sutter’s CPMC – Van Ness Campus
• Sutter Coast Hospital
• Sutter’s Memorial Medical Center

Sutter hospital campuses earning a “C” grade include:

• Sutter’s CPMC – Davies Campus

Frontline healthcare workers overwhelmingly approve contract agreement securing progress on staffing, pay and working conditions

Sutter Health “pleased to have reached an agreement”

Averted strike at 8 facilities including Sutter Delta in Antioch

By Maria Leal, SEIU-United Healthcare Workers West

OAKLAND, CA – Frontline healthcare workers at eight Sutter Health facilities across Northern California have overwhelmingly approved a new contract agreement with Sutter executives, averting the strike workers had authorized. Approved by a margin of 98%, the new agreement addresses critical issues around staffing and working conditions by ensuring fair pay and benefits for frontline healthcare workers, allowing them to continue serving patients without disruption. 

“This new contract shows that when we stand united, we can win improvements that protect both healthcare workers and our patients,” said Dinora Garcia, a dietary clerk from Sutter Lakeside Hospital. “Reaching this contract agreement wasn’t easy, but we stood together to advocate for worker and patient safety, improved staffing levels, and fair wages and benefits that reflect the vital work we do daily.”

The contract agreement provides 14 percent across-the-board raises over the life of the contract for workers and protects healthcare and retirement benefits for these frontline healthcare workers. The agreement averted a strike at eight Sutter Health facilities in nine cities: Antioch, Oakland, Santa Rosa, Roseville, Berkeley, Lakeport, Vallejo, Castro Valley and San Francisco. (See related articles here and here)

SEIU-UHW represents various workers across Sutter Health, including nursing assistants, respiratory therapists, licensed vocational nurses, X-ray technicians, environmental and food services workers, among others.

Sutter Health Responds

A Sutter Health spokesperson stated, “We’re pleased to have reached an agreement that supports our frontline employees while maintaining our shared focus on patient care and safety. As Sutter Health continues to achieve high safety scores, expand access to care, add new services and bring more physicians to the communities we serve, we’ll continue investing in and supporting the teams who make that care possible.”

SEIU-United Healthcare Workers West (SEIU-UHW) is a healthcare justice union of more than 120,000 healthcare workers, patients, and healthcare activists united to ensure affordable, accessible, high-quality care for all Californians provided by valued and respected healthcare workers. Learn more at www.seiu-uhw.org

Community partners joined forces in Antioch to deliver fresh groceries, essential goods and compassion to hundreds of local families

By Steve Spraitzar, Public Relations & Trish Heaney – Marketing & Communications Manager, White Pony Express

Antioch, Calif. — On Saturday, October 18, 2025, White Pony Express (WPE) and Kaiser Permanente came together at Kaiser’s Antioch Medical Center to celebrate a remarkable milestone—the rescue and delivery of 32 million pounds of fresh, nutritious food since WPE’s founding in 2013.

The joyful Drive-thru Giveaway welcomed hundreds of local residents who received bags brimming with healthy groceries, hygiene kits, toys, books, and sweet treats. In total, WPE distributed more than 5,000 pounds of fresh foodand 1,000 hygiene kits, along with See’s Candies and other gifts to brighten the day for every family who came through.

The celebration was more than a giveaway—it was a gathering of community spirit and compassion. Volunteers offered smiles and encouragement, and new connections were formed in the heart of Antioch, strengthening bonds across East Contra Costa County.

“At White Pony Express, we believe that when one neighbor is fed, we’re all nourished,” said Eve Birge, CEO of White Pony Express. “Together with Kaiser Permanente and our community partners, we celebrate this milestone not only in pounds of food shared, but in the love that flows from neighbor to neighbor. This event reminds us that compassion is our greatest resource—and when we share it freely, everyone benefits.”

Eve added, “Today, collaboration is needed more than ever. These partnerships enable us to maximize resources. Working together, we believe we can provide access to good food to everybody in our community. And we couldn’t do it without partnerships like this.”

Pam Galley, Senior Vice President and Area Manager for Kaiser Permanente’s Diablo Service Area, shared, “At Kaiser Permanente, we believe that food is medicine, and good nutrition helps prevent and treat chronic disease. Everyone deserves access to healthy food, and through community partnerships like this one with White Pony Express, we are helping to improve the health of the communities we serve.”

Together, White Pony Express and Kaiser Permanente demonstrated what’s possible when compassion meets action—when organizations unite to ensure every neighbor has access to the nourishment and care they deserve.

About White Pony Express

Founded in 2013 by Dr. Carol Weyland Conner, White Pony Express is a volunteer-powered nonprofit based in Contra Costa County. Its mission is to eliminate hunger and poverty by delivering the abundance all around us to those in need—with love. WPE now rescues and redistributes approximately 14,000 pounds of fresh food daily to more than 100 partner agencies, supported by 1,200 dedicated volunteers who live the motto: “All of us taking care of all of us.”

Two Vitalant donors in November will win $10,000

Antioch Blood Drives Oct. 31, Nov. 14

By Kevin Adler, Communications Manager, Vitalant

Every two seconds, a patient in the U.S. needs blood but fewer donors give as end-of-year holiday activities start to fill calendars. That’s why nonprofit Vitalant is urging all eligible donors to give thanks for their good health and make an appointment to give blood this November. Just an hour time commitment helps ensure every patient’s blood need can be met all through the holidays.  

It takes donors of all blood types to keep the blood supply stable, especially type O and platelet donors. O-negative blood can help any patient. O-positive, the most common blood type, can help anyone with a positive blood type.

Blood Helps Even the Littlest of Patients

November is also National Prematurity Awareness Month. Premature infants commonly have anemia and need blood transfusions to help them thrive. The National Institutes of Health cites more than 80% of extremely preterm infants need at least one transfusion in their first month.

Vitalant is thanking donors in November with a chance to win one of two $10,000 prepaid gift cards in the Shopping Spree Giveaway.

Learn more and make an appointment to give by visiting vitalant.org, download the Vitalant app or call 877-25-VITAL (877-258-4825).

Upcoming Blood Drives in Contra Costa County

October 31, Friday – Antioch, Dozier-Libbey Medical High School, 10:00 AM – 1:45 PM

November 4, Tuesday – Walnut Creek, Mt. Diablo Unitarian Universalist Church, 10:00 AM – 2:30 PM

November 11, Tuesday – Pleasant Hill, Stokley Properties, 10:00 AM – 2:00 PM

November 12, Wednesday – Martinez, Alhambra High School, 9:00 AM – 1:30 PM

November 19, Wednesday – Antioch, Kaiser Sand Creek, 9:00 AM – 1:15 PM

November 22, Saturday – El Cerrito, Sycamore Christian Preschool, 10:00 AM – 2:00 PM

These are just a few of the nearly 100 community blood drives being held in November. Donors can also give at any of the six Vitalant donation centers in the area.

About Vitalant

Vitalant (Vye-TAL-ent) is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. Individuals generously donating blood, volunteering and giving financially are essential to our lifesaving mission. Learn more at vitalant.org.

AB 692 will prohibit ‘stay-or-pay’ contracts that trap nurses and other workers in exploitative debt arrangements with employers

By California Nurses Association

California Nurses Association (CNA), the largest union of registered nurses in the state of California, applauds Governor Gavin Newsom for taking action to protect workers from employers’ use of predatory debt contracts and signing Assembly Bill 692 (A.B. 692) into law on Monday, Oct. 13. A.B. 692 prohibits employers from requiring workers to pay a debt, fee, or penalty if the workers wants to leave their job, expressly making these kinds of exploitative workplace debt arrangements unlawful.

“California is taking a proactive step forward to support the thousands of nurses and nearly one in 12 workers who are in exploitative stay-or-pay contracts,” said Sandy Reding, RNand CNA president. “We are grateful for Assemblymember Kalra championing this bill and to Governor Newsom for stepping up with the labor movement to stand up to Trump’s assaults on worker protections. California leads the rest of the country by signing this bill into law.”

A.B. 692 was authored by Assemblymember Ash Kalra (D-San Jose) and sponsored by CNA, as well as a broad coalition of co-sponsoring organizations, including the California Federation of Labor Unions, California Employment Lawyers Association, Protect Borrowers, and the American Economic Liberties Project.

“It has been an honor to work with CNA in abolishing exploitative stay-or-pay contracts and stopping employers from creating debt to trap and intimidate workers,” said Assemblymember Kalra. “I am grateful Governor Newsom signed A.B. 692, ensuring workers are not coerced into employment debt agreements and can be empowered to leave bad jobs.”

“Today, Governor Newsom signed an important bill to ban employer debt traps and protect nurses, actors, athletes and so many other workers. Employers use training repayment schemes to trap workers in jobs with low wages, unsafe conditions, and abusive managers,” said California Labor Federation President Lorena Gonzalez. “It doesn’t matter if you work in a hospital or play professional sports, no worker should have to pay an employer back if they leave a job. We are proud of California’s progress that will help workers level the playing field.”

A.B. 692 addresses the growing number of employers that are using debt as an exploitative tool to trap workers in jobs, often with low wages and substandard working conditions, and to bust unions. Sometimes called “stay-or-pay” contracts, employers coerce workers into predatory arrangements that require the worker to pay an alleged debt or other financial penalty to their employer if the worker leaves their job before a prescribed period of time–whether the worker is fired, laid off, or quits. With the threat of having to pay back a debt or fee to their employer, “stay-or-pay” contracts indenture workers to remain at a job and chills workers from seeking better wages or working conditions.

California Nurses Association/National Nurses United is the largest and fastest-growing union and professional association of registered nurses in the nation with more than 100,000 members in more than 200 facilities throughout California and more than 225,000 RNs nationwide.

For more than 4,700 frontline healthcare workers across Northern California, securing progress on staffing, pay, working conditions 

By Jennifer Kelly, Media Relations, SEIU-United Healthcare Workers West (SEIU-UHW)

OAKLAND, CA – As of Saturday, Oct. 11, 2025, frontline healthcare workers at eight Sutter Health facilities across Northern California have reached a tentative contract agreement with Sutter executives, averting the strike workers had overwhelmingly authorized. The new agreement addresses critical issues around staffing and working conditions by ensuring fair pay and benefits for frontline healthcare workers, allowing them to continue serving patients without disruption. (See related article)

“This tentative agreement shows that when we stand united, we can win improvements that protect both healthcare workers and our patients,” said Dinora Garcia, a dietary clerk from Sutter Lakeside. “Reaching this agreement wasn’t easy but we stood together to advocate for worker and patient safety, improved staffing levels, and fair wages and benefits that reflect the vital work we do every day.”  

The tentative contract agreement needs to be voted on and approved by the members before it is final. If approved, the agreement will provide 14 percent across-the-board raises for workers. The agreement also protects healthcare and retirement benefits for these frontline healthcare workers. 

The tentative agreement averts a strike at eight Sutter Health facilities in Oakland, Santa Rosa, Roseville, Berkeley, Lakeport, Vallejo, Antioch, Castro Valley and San Francisco, where thousands of workers had been preparing to strike.   

SEIU-UHW represents a variety of workers across Sutter Health, including nursing assistants, respiratory therapists, licensed vocational nurses, environmental services, food services, x-ray technicians, respiratory therapists and others. The ratification vote will be scheduled for later this month. 

Sutter Health Issues Statement

According to a Sutter Health spokesperson, “Sutter Health and SEIU-UHW reached tentative agreements for new contracts on Saturday covering more than 4,400 employees at eight hospitals. 

The parties have negotiated in good faith since July for an agreement that recognizes and rewards employees while supporting our ability to deliver safe, high-quality care. We believe the tentative agreements meet those goals. 

SEIU-UHW will soon hold a ratification vote for its membership. We encourage all eligible employees to participate in the vote and support this fair contract offer.”

About SEIU-UHW

SEIU-United Healthcare Workers West (SEIU-UHW) is a healthcare justice union of more than 120,000 healthcare workers, patients, and healthcare activists united to ensure affordable, accessible, high-quality care for all Californians provided by valued and respected healthcare workers. Learn more at www.seiu-uhw.org. 

About Sutter Health

Sutter Health’s integrated, not-for-profit system of associated clinicians, employees and volunteers support more than 3 million patients in diverse communities across two dozen counties. Headquartered in Northern California, Sutter provides access to high quality, affordable care through its hospitals, medical foundations, ambulatory surgery centers, urgent and walk-in care centers, telehealth, home health and hospice services.

Allen D. Payton contributed to this report.

Workers demand public health department investigations into claims of unsafe staffing, unsanitary conditions, dangerous care practices

Fresnenius denies workers’ allegations, Satellite does not respond

By Renée Saldaña, SEIU, Press Secretary, SEUI – United Healthcare Workers West

CALIFORNIA –  Dialysis healthcare workers in counties across California delivered complaints to local Departments of Public Health on Tuesday and Wednesday that detail alarming and persistent violations inside dialysis clinics operated by Satellite Healthcare and Fresenius Medical Care in Stockton, Santa Rosa, San Diego, Imperial Valley, Riverside, San Bernardino, Sacramento, and the Bay Area, including a location in Antioch.

The complaints, filed by members of SEIU–United Healthcare Workers West (SEIU-UHW), outline conditions that workers say create unsafe working conditions and put vulnerable dialysis patients at serious risk, including chronic understaffing, infection control failures, unsanitary facilities, and unsafe equipment.

“Dialysis patients deserve safe, quality care – but instead, we’re seeing clinics where workers are stretched so thin that even basic safety protocols can’t be followed,” said Mike Badilla, a patient care technician at Satellite Healthcare in Gilroy. “We’re speaking up because these conditions are unacceptable for workers and our patients. These companies know what the problems are. They’ve been warned before. But until they’re forced to change, patients will keep paying the price.”

The complaints detail a disturbing pattern of systemic issues across multiple facilities, including:

• Unsafe staffing levels leaving workers responsible for more patients and tasks than can be safely managed, leading to skipped safety checks, improper infection control procedures, and missed treatments.
• Equipment failures and unsafe environments such as broken Hoyer lifts requiring firefighters to move patients, leaking water treatment rooms, broken air conditioning systems, and debris left around treatment areas during renovations.
• Infection control lapses including visible blood stains in patient areas, improper disinfection procedures, and insufficient time between treatments to safely clean equipment.

“Our clinics are understaffed, under-resourced, and run by executives more focused on profits than worker and patient safety,” said Bonnie Oconer, a patient care technician at Fresenius Medical Care in Riverside. “We’re calling on public health departments to investigate these conditions and hold these companies accountable.

Dialysis workers have been raising alarms for years about unsafe conditions in the dialysis industry. Despite past citations from state inspectors, similar safety failures continue, and caregivers say that without stronger enforcement and meaningful changes from employers, workers and patients will remain at risk.

SEIU-UHW represents more than 700 dialysis caregiversat Fresenius, Satellite Healthcare and U.S. Renal in various job classes, including registered nurses, patient care technicians, licensed vocational nurses, certified clinical hemodialysis technicians, dietitians, social workers, clinical administrative coordinators, and receptionists.

SEIU-United Healthcare Workers West (SEIU-UHW) is a healthcare justice union of more than 120,000 healthcare workers, patients, and healthcare activists united to ensure affordable, accessible, high-quality care for all Californians, provided by valued and respected healthcare workers. Learn more at www.seiu-uhw.org.

UPDATE: Fresenius Responds, Denies Workers’ Allegations

In response, Kirsten Stratton, Senior Manager for Media Relations, Global Communications of Fresenius Medical Care provided the following company statement:

“SEIU-UHW’s allegations are not supported by facts. Objective government quality metrics routinely demonstrate that our dialysis centers in California lead and outperform the rest of the industry.

The latest Centers for Medicare & Medicaid Services 5-star quality ratings showed that our California centers have a higher ratio of 4- and 5-star ratings than any other dialysis provider across the country. Our employee hiring and retention far outpace California and nationwide trends. From 2022 through 2024 in California, our average time to fill a position improved by 22%, open positions by 68%, and voluntary turnover from 22% to 10%.

As has been the case throughout this process, our focus will be on bargaining in good faith and providing high-quality, life-sustaining care.”

An effort to also reach Satellite Healthcare for comment was unsuccessful prior to publication time. Please check back later for any additional updates.

Allen D. Payton contributed to this report.

96% vote in favor of a strike, claim Sutter Health management refuses to bargain in good faith in order to fix working conditions and short staffing

“Sutter Health has been bargaining in good faith with SEIU–UHW since July and we remain committed to reaching a fair and sustainable agreement.” – Sutter Health

By Renée Saldaña, Press Secretary, SEUI – United Healthcare Workers West

OAKLAND, Calif. – Frontline healthcare workers from eight different Sutter Hospitals and Medical Centers across Northern California have voted to authorize a strike over unfair labor practices. The workers overwhelmingly approved the strike with a 96% vote in support, citing bad faith bargaining by Sutter executives. Workers have not yet chosen dates and will continue trying to bargain with Sutter executives at upcoming sessions on October 9 and 10.

In August and September, these same caregivers held a series of rolling pickets at the sites of the possible future strike, including a march and rally at Sutter Health’s Sacramento Medical Center that drew over 1,000 frontline healthcare workers calling for safer staffing, fair pay, and investment in underserved communities across the giant healthcare system. 

“We don’t want to go on strike, but we feel like we have to,” said Nikki Moorer of Sutter Solano. “We need management to stop bargaining in bad faith and listen to us to fix working conditions and short staffing. Procedures get canceled, and patients are sent home because there aren’t enough staff to properly stock the equipment we need. That’s not care. That’s a crisis.”

Healthcare workers at Sutter Health facilities in Oakland, Santa Rosa, Roseville, Berkeley, Lakeport, Vallejo, Antioch, Castro Valley, and San Francisco say that despite their dedication to provide the best patient care, management refuses to invest in the staff who make that mission possible. Turnover has forced employees to take on multiple roles and work longer hours as experienced caregivers leave for higher-paying jobs. Staffing shortages are stretching the remaining workforce thin and putting patient care at risk. Despite this, Sutter executives refuse to listen to frontline healthcare workers to negotiate for a contract to help solve these problems.

At the same time, Sutter is paying its top executives millions each year, including Sutter Health CEO Warner Thomas, who earned over $11 million in 2023, while refusing to invest in staffing and patient care. The health system also plans to replace the aging Alta Bates Ashby campus with a smaller facility in Emeryville, leading to a loss of services in the communities that need them most.

The strike votes apply to a variety of job classes, including nursing assistants, respiratory therapists, licensed vocational nurses, environmental services, cooks, technicians, and more.

Sutter Health Responds

Sutter Health responded by issuing the following statement: “Sutter Health has been bargaining in good faith with SEIU–UHW since July and we remain committed to reaching a fair and sustainable agreement.

“It’s common for unions to take a strike authorization vote as part of the bargaining process, but SEIU–UHW has not called a strike.

“We look forward to being at the table next week to continue working toward a resolution that’s best for our employees, our patients and the communities we serve.”

Sutter Health’s spokesperson also provided the following link to additional information on the 2025 SEIU-UHW and Sutter Health Labor Negotiations: Get the Facts | Vitals.

About SEIU-UHW

SEIU-United Healthcare Workers West (SEIU-UHW) is a healthcare justice union of more than 120,000 healthcare workers, patients, and healthcare activists united to ensure affordable, accessible, high-quality care for all Californians provided by valued and respected healthcare workers. Learn more at www.seiu-uhw.org.

Allen D. Payton contributed to this report.