Making way for new fare gates

Paper ticket holders will need to seek refund

By Bay Area Rapid Transit District

It is an end of an era.

Beginning November 30, 2023, paper tickets will no longer be accepted at BART. This change is occurring as BART begins to roll out new state of the art fare gates we have ordered which will not accept paper tickets and as Clipper prepares for the launch of the next generation of Clipper. 

Paper tickets balances cannot be transferred onto a Clipper card. BART offers paper ticket refunds for tickets with a remaining value greater than $1.00. It can be multiple tickets that add up to $1 or more. Click here for directions to request a refund. 

Pay By Phone

Clipper is now available through Apple Pay and Google Pay. Riders can get a new Clipper card on their phones for free (normally $3). Funds added using Apple Pay and Google Pay are immediately available for use.

Set up is easy and can be done on the spot or in advance while you are at home. Every rider needs their own digital card. For families travelling together, multiple cards can be added to an Apple phone, but users must turn off Express Transit mode to toggle between each card when tagging at the fare gate.   

Next Generation Clipper

BART has moved to a Clipper-only fare payment system because the region has prioritized the use of Clipper as the Bay Area’s all-in-one transit card administered by the Metropolitan Transportation Commission. In calendar year 2024, the next generation of Clipper will be rolled out including open payment which provides the option to tag a credit/debit card at a BART fare gate, including Apple Pay or Google Pay, without setting up a card on your phone in advance. The next generation of Clipper also opens the door for new discount programs, promotions, and potentially fare capping for BART riders. 

On Saturday, September 30, 2023, BART ceased the sale of magstripe paper tickets at SFO. Only Clipper cards are available at SFO vending machines and riders will continue to be encouraged to add a Clipper card to their phone for a card-free option. 

BART began offering paper tickets at SFO in October 2022 in response to global supply chain issues impacting the region’s plastic card inventory. The region now has an adequate supply of cards and BART will eliminate the sale of all paper tickets. This includes the sale of red paper tickets at the Customer Service window at Lake Merritt Station for RTC applicants waiting for their Clipper card to arrive and paper tickets for group sales.  

Riders are still able to use the paper tickets they already have on hand, including weekend promotion tickets, to enter and exit through most fare gates until November 30, 2023. 

Refunds

Paper Ticket Refunds

Beginning November 30, 2023, paper tickets will no longer be accepted at BART. This change is occurring as BART begins to roll out new state of the art fare gates which will not accept paper tickets and as Clipper prepares for the launch of the next generation of Clipper. 

Paper tickets balances cannot be transferred onto a Clipper card. BART offers paper ticket refunds for tickets with a remaining value greater than $1.00.

Until November 30, 2023, riders with paper tickets will be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machines located inside the paid area of each station. 

You have 3 options for getting a refund:

1. A Station Agent can help process a ticket refund request. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send it to BART Treasury. Treasury will mail you a check. This option helps you avoid paying for postage and is the most secure option. The refund may take 4-6 weeks to process.
2. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART’s Treasury Department. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using this form. A receipt will be provided for dropping off your envelope.
3. Mail the ticket(s) to BART’s Treasury Department. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART’s elimination of paper ticket sales. Station Agents can also provide pre-addressed envelopes to Treasury. Due to observed delivery issues this is a less secure option. It is recommended that items of value be insured when selecting this option.

Mail it to:

BART Finance Department

2150 Webster, 9th floor, Oakland, CA 94612

Attention: Requests

BART’s Treasury Department will then process the refund. You will get a check in the mail at the address you provide. The check may take 4-6 weeks.

Tickets submitted for refund must have been purchased by cash or debit card. Tickets purchased with a credit card (there will be a small “c” on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket.

BART doesn’t offer cash refunds.

BART will also refund full unused paratransit ticket books.

Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program

For more information, call the BART Treasury at (510) 464-6841.

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Clipper Refunds:

Only registered Clipper cards,  are available for refunds. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. 

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Ticket Donations (“Tiny Tickets”)

Donations of tickets with unused value of less than $1 can be made to local non-profits. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury.

Submit to:

Refunds, BART Treasury Department

2150 Webster St., 9th floor, Oakland, CA 94612

If you have a question, please call (510) 464-6841.

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Replacement Tickets:

BART’s Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed.

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Need help?

BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133 or in person at Lake Merritt Station (concourse level).

BART is seeking applicants to serve as public members on its Audit Committee, which assists the Board of Directors in providing oversight for financial management, operational effectiveness, ethics and regulatory compliance. 

The Audit Committee is comprised of five voting members, including three Board Directors and two public members with governmental financial expertise. It meets at least four times per year, with authority to convene additional meetings as needed.

Criteria for the position include:

• Expertise: Have expertise in governmental accounting, financial management, or Performance auditing, or conducting investigations of fraud, waste, or abuse;
• Technical Knowledge: Have technical knowledge of accounting, financial or performance auditing, financial reporting, and internal controls, including an understanding of and ability to apply the Government Auditing Standards, accounting standards issued by the Government Accounting Standards Board, and a recognized internal control framework;
• Professional Certification: Possess a relevant professional certification, such as Certified Public Accountant, Certified Internal Auditor, Certified Fraud Examiner, Certified Inspector General, Certified Internal Controls Auditor, Certified Information Systems Auditor, or a similar certification. Relevant experience may substitute for such certification in the Board’s discretion; 
• No conflicts/recent affiliations: Within the past 10 years and other than in their role as a committee member, have no affiliation with the District or with a firm that has done business with the District.

Public members serving on the Audit Committee must be appointed by a majority of the full Board of Directors through this application process. Public members must possess the independence, experience, and collective technical expertise necessary to carry out the duties of the Audit Committee. Public members must be residents within the District’s boundaries and are subject to conflict-of-interest laws.

The application process has two phases. In Phase 1, all applications will be reviewed to meet all requirements and qualifications, letters of recommendations and any supplemental documents. In Phase 2, selected candidates will be invited to appear before the Board of Directors to briefly explain their interest in serving on the committee, followed by a Board vote.

Download the application form, Audit Committee Public Member appointment rules, and the  Audit Committee Charter.

Please contact the Office of the District Secretary with any questions via email at boardofdirectors@bart.gov.

By BART

Friday, Oct. 6 – This promises to be a busy weekend in the skies over the Bay Area as Fleet Week is back in San Francisco. BART is ready to help you get to the prime viewing locations for the air show.

BART is welcoming Fleet Week by offering longer and more frequent trains at night and on weekends throughout the festivities. This is the first Fleet Week that will benefit from BART’s reimagined schedule that was launched last month. Now riders will wait no more than 20 minutes on a station platform for a scheduled train. We are using only Fleet of the Future trains to fulfill our basic service plan so riders will enjoy a cleaner and safer BART experience. Many lines that have been served by 6-car trains will instead feature 8-car trains as we expand our capacity for riders going to Fleet Week. 

Saturday, Oct. 7: California Golden Bears vs Oregon State University Beavers at Memorial Stadium

There’s a great matchup at Memorial Stadium Saturday as Cal hosts the 15th ranked Oregon State University Beavers. It’s the Bears’ Homecoming game so a big crowd is expected. Kickoff is at 7pm. The Bears need only three more wins to become bowl eligible. BART is the best way to get to the game. In addition to our increased weekend service and the longer trains we’re running for Fleet Week, we’ll stage an event train to expand our capacity for fans. 

Happy Riding this Weekend!     

We hope you enjoy your weekend adventures aboard our trains. For an in-depth listing of local events, visit the BARTable website. You can also keep up with BARTable on Facebook and Instagram.  
 

Start logging your rides today.

Enjoy the Mokelumne Trail Bridge Bike Ride from Antioch BART Station Plaza on Sept. 30

Friday, September 1, 2023, marked the official start of the Bay Area’s eighth-annual Transit Month. Hosted by San Francisco Transit Riders and Seamless Bay Area with support from local transit agencies, including BART, Transit Month toasts the many trains, buses, and ferries that connect the region and uplift its communities, economies, and cultures.  

During Transit Month, riders are encouraged to explore the region by taking local transportation. The month is hallmarked by a multitude of free events, a Ride Contest, ride-a-longs with transit leaders, a Rider First Awards ceremony, and more. 

Some of the BART-centric events to look forward to this year include: 

Mokelumne Trail Bridge Bike Ride from Antioch BART Station Plaza on Sept. 30, organized by Bike East Bay 

Ride with Bike East Bay to the new bike/walk bridge over Hwy 4 in deep east Contra Costa County. The bridge now provides a safer route between Antioch and Brentwood, including a connection to the Mokelumne Trail which continues to the east through Brentwood, and to the west through Pittsburg and Bay Point. On this ride we will explore the connection from the Antioch eBART station to the bridge, and then back along the Delta de Anza Trail.

Details: September 30, 2023 | 10:00 am – 1:00 pm 

Address: Antioch BART Station Plaza, 1600 Slatten Ranch Rd, Antioch, CA 94509

RSVP: https://bikeeastbay.org/events/mokelumne-trail-hwy-4-bike-bridge-grand-opening-ride-antioch/

Hosted by: Bike East Bay

Meet the BART Anime Mascots on Sept. 16  
Beat the Ridership Record All Aboard Bay Area Transit Day on Sept. 16 
Transit CEO Ride-Along and Happy Hour on Sept. 29 
BART Scavenger Hunt from Sept. 1 through 21, organized by Young Professionals in Transportation

Read about the upcoming events and RSVP here.   

Last year, riders logged more than 3,000 regional transit trips during the monthlong celebration, and we’re hoping to see even more rides logged this year! 

“It’s no secret that the past few years have been hard on our transit, and though we scraped by a budget win recently, it’s not enough. That’s why we need to uplift transit all September long and highlight how necessary it is to keep our city equitable, equal, and fun,” said Thea Selby, Board Co-Chair of San Francisco Transit Riders, which created Transit Month. “It is more important than ever before that we show our elected leaders how important transit is to our city, and that we need to continue funding it. Let’s prove that to them this Transit Month by getting out and taking transit!”

Transit Month prizes are awarded to riders who log the most trips during the Ride Contest. But logging the most rides isn’t the only way to get a prize; this year, when a rider logs a trip, their name will be entered into a raffle.  

“We’re expecting Transit Month to be bigger than ever before with more events, more participating agencies, and more community group involvement,” said Ian Griffiths, the co-founder and policy director of Seamless Bay Area, which co-hosts the monthlong celebration. “One of the things we’re most excited about is our community grant program, where we’re distributing 11 small community grants to get more groups involved.” 

Transit Month prizes this year include lots of transit agency swag, as well as behind-the-scenes tours of sites not typically accessible to the public, like the Salesforce Transit Center.  

The rider who logs the most BART trips this Transit Month will win an HO scale BART A car made by Rapido Trains (the model trains are currently available for preorder on railgoods.com). This museum-quality model will arrive inside a custom-made display case, allowing the rider to proudly show off their best-in-the-Bay Transit Month performance (Delivery is estimated Summer 2024). Other BART prizes up include a BARTable swag bag with promotional prizes, a poster-size BART map, and a BART anime mascot swag bag. Hear from last year’s BART Ride Contest winner below.

From Board of Directors President Janice Li and General Manager Bob Powers:

BART is thankful for the recent action taken by the California State Legislature to restore $2 billion for the Transit and Intercity Rail Capital Program. The program is vital in funding transformative capital improvements to modernize public transportation systems such as BART.

The fate of transit operating budgets, however, presents a do-or-die decision point.

Each day BART moves closer to plunging off the fiscal cliff if the State does not provide short-term financial aid to fund transit operations.

One-time federal funds are dwindling even with BART’s stringent cost controls and will be exhausted by early 2025. If transit operations funding is not included in this year’s State budget, BART must begin making severe cuts to service and staffing, as early as this year. The State has the opportunity – and the power – to sustain BART or let BART and the Bay Area economy fail.
Here’s how failure looks:

• Trains only once an hour.
• No trains on weekends.
• No trains after 9 p.m. on weeknights.
• Reduced service to San Francisco International and Oakland International airports.
• Some stations closed.
• Entire lines potentially shuttered

Those who will pay the biggest price for these severe cuts are those who can afford it the least. Sixty-seven percent of BART riders identify as non-white. Forty-four percent do not have a vehicle. Thirty-one percent have an income of $50,000 or lower. Seven percent are disabled. If the State fails to act, those who rely on BART as a lifeline will be stranded.

Everyone will pay the price if BART fails – even those who don’t use it. Traffic stands to drastically worsen across our already congested roadways and bridges, and regional greenhouse gas emissions will increase, further fueling climate change. Just one trip in a car emits the same amount of C02 as thirty trips taken on BART.

Businesses will struggle to move their goods with thousands more vehicles on already strained roads. BART service cuts to SFO and OAK will make tourism and convention travel unpalatable.

The Bay Area is an economic engine for the entire state, which represents the fourth largest economy in the world. But the regional economy isn’t ironclad. It needs effective public transit – BART, Muni, and other agencies – to thrive.

BART staff, labor partners and Board are focused on increasing ridership by improving the system.

Some highlights:

• Adding eight to 18 additional police officers to patrol trains each shift in addition to BART’s unarmed safety staff of Ambassadors, Crisis Intervention Specialists and Fare Inspectors on trains.
• A September schedule change means no rider will wait more than 20 minutes for a scheduled train, including nights and weekends. 
• More than doubling the Clipper START discount for eligible low-income riders.
• A project to install 700 new fare gates at all stations by 2026 to deter fare evasion and increase safety. 
• Thorough cleaning of train car interiors twice as often.
• Increasing the number of deep-clean teams by 66% to scrub heavily used stations.

These hard-earned gains for riders would be wiped out by severe service cuts. It’s a recipe for a death spiral.

If the State fails to act, not only will BART fail, but Bay Area public transit will fail. Ninety percent of all transfer trips in the Bay Area involve a connection to BART.

For BART and the Bay Area we know and love to survive, we need State help NOW.

During possible attempted gas theft

By Allen D. Payton

According to the Contra Costa Fire Protection District (Con Fire), a fire in the Antioch BART parking lot on Thursday was extinguished after a total of six vehicles were extensively damaged. Con Fire crews, along with Antioch and BART police, responded. The fire appears to have been caused during an attempted gasoline theft. The incident remains under investigation.

San Francisco—BART riders and others who have stopped using the system or reduced their use dramatically say they would return in significant numbers if crime, safety and cleanliness issues are addressed, according to new polling released today by the Bay Area Council. Concerns about crime far outweigh remote work as the reason they are not riding. The findings offer an encouraging path forward for a system that is teetering on the brink of a fiscal cliff as BART ridership hovers at historic lows following the pandemic. 

A Bay Area Council analysis of the poll findings suggests that by taking a much stronger and swifter approach to crime, safety and cleanliness, BART could see up to 300,000 more trips over the course of the workweek, pushing ridership above 50% of pre-pandemic levels. 

Key Findings 

• 79% say they feel more comfortable riding BART when there is a uniformed police officer or security present 
• 73% say BART should prioritize adding more uniformed police on trains and in stations 
• 62% say BART should improve fare gates to prevent fare evaders; 66% want fare gates to fully enclose station entrances 
• 79% say BART should eject people from the system that violate the passenger code of conduct, which prohibits drugs, smoking, drinking and other illegal or unacceptable behavior 
• 65% say BART should focus on core operations and leave social service issues to other public agencies 
• 90% put high priority on more frequent cleaning 
• 74% feel things in the Bay Area have gotten pretty seriously off on the wrong track

Riders and residents overall are crystal clear about what the main barriers are for them to returning to BART. Among all respondents, including those that never or rarely ride BART, 78% said they would ride BART more often if it was significantly cleaner and safer. This number is particularly striking when compared to the far fewer 46% of respondents who stated they would ride BART more often if they had to commute to work or school more frequently. 

There is similar enthusiasm for returning to BART among the 37% of respondents who were regular BART riders before the pandemic but have since dramatically curtailed their use of the system or dropped off completely. These riders may represent BART’s best opportunity to bring more riders back to the system more regularly, with 59% saying they would ride BART a lot more often with safety and cleanliness improvements. But they also generally harbor much stronger levels of dissatisfaction with the system than others who are not BART riders. 

“There can be no higher priority for BART and the future survival of the system than to direct every ounce of energy and resources into making the system safer and cleaner,” said Jim Wunderman, President and CEO of the Bay Area Council, which was instrumental in the creation of BART in the 1950s and has long been a champion for the system. “We specifically call on BART to immediately and significantly increase police and security personnel on trains, vigorously enforce the rider code of conduct, and install new fare gates within a year. BART must treat this like a crisis, because it is a crisis. BART is the mass transit backbone of our region and there’s too much at stake for BART and our region not to be more aggressive in addressing the reasons legions of riders are staying away. BART deserves credit for recent moves to increase police presence and ramp up cleaning, but riders and others are saying they must do more and they must do it now.” 

See the BART poll findings>> 

Read the full BART poll questionnaire>> 

The concerns about safety and cleanliness are reflected in overall sour views of the system, with 49% giving BART an unfavorable rating compared to 30% for SF MUNI, 23% for AC Transit and 15% for Caltrain. The poll by EMC Research surveyed 1,000 residents in Alameda, Contra Costa, San Francisco and northern San Mateo counties encompassing BART’s service area. The poll has a margin of error of +/-3.1 percentage points. 

Having a more visible police presence across the system is critical to bringing riders back. A vast majority of all those surveyed say they want more police officers on trains and in stations, they want more frequent cleaning of train cars and stations, and they want BART to strictly enforce an existing code of rider conduct which outlaws gate-hopping fare cheats, drinking and smoking, drug use and other illegal and dangerous behaviors. 

These attitudes shouldn’t come as a big surprise. According to the poll, 53% of residents know of someone who has been a victim of crime on BART, 46% say they have witnessed crime on BART, and 18% say they personally have been a victim on crime on BART. Meanwhile, 44% of BART riders said they have never or rarely seen a police officer. 

Between Lone Tree Way and Sand Creek Road

The overnight closure of State Route 4 between Lone Tree Way and Sand Creek Road in Brentwood originally planned for Friday, May 5 through Saturday, May 6, 2023 has been postponed one week to Friday, May 12 through Saturday, May 13, 2023.

In partnership with the City of Brentwood, the Contra Costa Transportation Authority (CCTA) is constructing the Mokelumne Trail Bicycle and Pedestrian Overcrossing to provide safe access to cyclists and pedestrians for commuting and recreational travel, reconnecting two sides of the trail that were separated by the expansion of State Route 4.

When completed, the overcrossing will provide access to the future East County Intermodal Transit Center and BART Station in Brentwood, as well. It is part of the larger Mokelumne Coast to Crest Trail which also includes the Delta de Anza Regional Trail that runs through Antioch and Oakley,  that will, when completed, connect six counties across California from the East Bay to the Sierra Nevada Mountains.

The overnight closure will facilitate final adjustments to the falsework as part of the construction work installing the pedestrian and bicyclist crossing over State Route 4. This closure will impact State Route 4 in both the Eastbound and Westbound directions. CCTA and the California Department of Transportation (Caltrans) have scheduled the closure during the early morning hours in order to minimize impacts to the motoring public.

In order to ensure crew and public safety during the planned construction work, a temporary nighttime freeway closure in both directions of State Route 4 will occur in both Eastbound and Westbound lanes of Highway 4 from midnight on Friday, May 12 until 6:00am on Saturday, May 13, 2023 (weather permitting).

Detours
Detours will be in place to reroute drivers around the closure and are planned as follows:
Eastbound traffic will be directed to exit at Lone Tree Way, go eastbound to Shady Willow Lane, then southbound on Shady Willow Lane to Sand Creek Road, before proceeding westbound on Sand Creek Road to the eastbound State Route 4 on-ramp.

Westbound drivers having to detour will exit on Sand Creek Road and go eastbound on Sand Creek Road to Shady Willow Lane, then northbound on Shady Willow Lane to Lone Tree Way, and proceed westbound on Lone Tree Way to the westbound State Route 4 on-ramp.

Future Freeway Closures

Additional overnight closures will be needed over the course of the next eight weeks (weather dependent) to facilitate concrete pours for the stem and soffit and deck of the future Mokelumne Trail Bicycle and Pedestrian Overcrossing. Additional information regarding dates and detours will be provided once the schedule is confirmed. This project is anticipated to be complete in late summer or early fall of 2023.