Kaiser Permanente Nor Cal receives international recognition for life-saving advance alert monitor program

Kaiser Permanente Northern California is recognized at the 44th World Hospital Congress. Pictured, far right, Carrie Owen Plietz, FACHE, president of Kaiser Permanente’s Northern California region accepts the award from representatives of Austco in Barcelona, Spain on Nov. 11, 2021. Source: Austco

The International Hospital Foundation recognizes Kaiser Permanente Northern California with the Autsco Excellence Award for Quality and Patient Safety

By Antonia Ehlers, PR and Media Relations, Kaiser Permanente Northern California

OAKLAND, Calif., – An early detection system that helps care teams predict when Kaiser Permanente Northern California’s hospitalized patients are at risk for clinical deterioration was recognized by the International Hospital Foundation with the Autsco Excellence Award for Quality and Patient Safety.

Kaiser Permanente Northern California received the Gold Award, the highest level possible, for its Advance Alert Monitor (AAM) program, which is in place at all 21 Northern California hospitals. The program is a sophisticated monitoring system that analyzes electronic hospital patient data to identify those at risk of deteriorating and alerts a specialized team of virtual nurses who determine if on-site intervention is needed. The nurses contact a rapid response team, which perform an assessment, and then work with the care team and the patient and/or family to develop a patient-centered treatment plan.

AAM predicts the probability that hospitalized patients are likely to decline, require transfer to the intensive care unit or emergency resuscitation, and benefit from interventions. Early warnings could be helpful for patients at risk of deterioration where intervention may improve outcomes.

An analysis of the program in a recent publication of the New England Journal of Medicine showed outcomes associated with lower hospital mortality, a lower incidence of ICU admission, and a shorter length of stay in the hospital.

“This program reflects our commitment to providing the safest care possible by using technology in the hands of our expert care teams to identify those patients who need immediate attention,” said Carrie Owen Plietz, FACHE, president of Kaiser Permanente’s Northern California region. “Because of this program, we are saving lives and providing the high-quality, exceptional care our patients and families deserve.”

The vital signs of Kaiser Permanente patient Erin Fowler-Jones of Pacifica triggered her to be included in the Advance Alert Monitor program when she was hospitalized last month after developing complications from foot surgery. She said she only knew that nurses were always rounding on her, making sure she was receiving the care she needed to recover.

“Staff was constantly monitoring me, which was a huge comfort,” said Fowler-Jones, a retired Kaiser Permanente nurse. “I had no idea I had been flagged for a special monitor program. I just knew that I was getting good care and safe care.”

The 2021 International Hospital Foundation Awards were revealed during the 44th World Hospital Congress in Barcelona, Spain in November. The IHF Awards celebrate and recognize hospitals and health care organizations with demonstrable excellence, innovations, and outstanding achievements in the health care industry. This year 250 entries were submitted from more than 38 countries/territories – a record since the awards were established in 2015.

Kaiser Permanente Northern California’s monitoring program was heralded as an example of how hospitals are committed to providing high-quality care and patient safety. The success of the program has reached other health care systems, which are inquiring about implementing it in their hospitals.

“This program demonstrates our expertise in using a predictive algorithm and standardized response workflow to provide the best care possible to our patients,” said Dr. Vanessa Martinez, DNP, MHA, RN, who is the Director of Virtual Nursing Care at Kaiser Permanente Northern California. “This innovative program is a major step forward in making sure our hospitals are the safest in the world and ensuring our patients are well-cared for as we focus on identifying problems, intervening early, and providing the appropriate medical treatment.”

About Austco

Austco is a worldwide provider of IP Nurse Call Solutions with over 27 years’ experience in the healthcare market, across 4500+ sites, in over 60 countries. With products designed to comply with global healthcare standards, the Austco team is fully committed to providing quality products and global support services to all our clients. Our flexibility to integrate into various technologies enables a healthcare facility to continue to drive efficiencies to achieve an overall quality healthcare solution. Austco is a wholly owned subsidiary of Austco Healthcare Ltd (ASX:AHC).

About International Hospital Foundation

The International Hospital Federation (IHF) is an international not for profit, non-governmental membership organization.

Our members are worldwide hospitals and healthcare organizations having a distinct relationship with the provision of healthcare. We provide them with a platform for the exchange of knowledge and strategic experience as well as opportunities for international collaborations with different actors in the health sector.

Established in 1929 after the first International Hospital Congress in Atlantic City, USA as the International Hospital Association, it was re-named after the Second World War in 1947. With its Headquarters in Geneva the IHF is constituted under the Civil Code of Switzerland. The IHF recognizes the essential role of hospitals and health care organizations in providing health care, supporting health services and offering education. Our role is to help international hospitals work towards improving the level of the services they deliver to the population with the primary goal of improving the health of society.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve almost 12.5 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. http://about.kaiserpermanente.org

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