Kaiser Permanente Northern California’s health plans rated among highest in nation for exceptional care and service
Includes Medicare and commercial health plans according to NCQA
By Elissa Harrington, Sr. Media Relations & PR Rep, Kaiser Permanente Northern California
OAKLAND, Calif. – Based on national assessments of overall patient experience and clinical quality, Kaiser Permanente Northern California is once again recognized as having the highest-rated health plans in California and among the highest in the nation.
Kaiser Permanente’s Medicare and commercial health plans in Northern California each received 5 out of 5 stars – the highest rating possible, according to the National Committee for Quality Assurance (NCQA) 2025 Health Plan Ratings. This is the 10th ratings period that Kaiser Permanente Northern California has received this designation.
Nationally, only 11 health plans are rated 5 stars. NCQA also ranks Kaiser Permanente Northern California health plans as best in the state for treatment outcomes and prevention efforts.
“These national ratings speak to the high-quality care Kaiser Permanente Northern California provides to its members and patients every day and our efforts to improve health care outcomes,” said Mike Bowers, FACHE, interim president of Kaiser Permanente’s Northern California region. “Our focus on treatment, prevention, and an overall exceptional patient care experience is why our health plans are recognized as best in the state and among the top health plans nationally.”
For 2025, NCQA rated nearly 1,000 plans – commercial, Medicare, and Medicaid – for quality and service nationwide. All of Kaiser Permanente’s commercial and Medicare plans received the highest rating, or were tied for the highest rating, in all the geographic regions we serve. Kaiser Permanente had more 5-star or 4.5-star plans than any other health care organization for the tenth ratings cycle in a row.
“Our highly-skilled clinicians are consistently delivering world-class, high-value care to our patients,” said Maria Ansari, MD, FACC, CEO and executive director of The Permanente Medical Group. “We continue to be recognized as a national leader because of our commitment to driving better health results through innovation, evidence-based treatments, and patient-centered care.”
NCQA is a national, private not-for-profit organization that surveys health plans for performance in a wide range of clinical service measures including consumer experience, prevention, population health, and treatment.
NCQA primarily used the 2024 Healthcare Effectiveness Data and Information Set, or HEDIS®, to establish its ratings. HEDIS is the most widely used performance measurement tool in health care.
The 2025 ratings and methodology are posted on the NCQA’s website at https://reportcards.ncqa.org/health-plans.
About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve nearly 12.6 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. For more information, go to about.kp.org.
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